Dr. Tomislav Mihaljevic conveys a sense of the calm, the strength, the wisdom and the leadership he will need to lead the Cleveland Clinic into the future.

When Tom Feeney helped Safelite look through the eyes of the customer, the picture wasn’t rosy. Here's how the nearly $2 billion company became customer driven.

With more than 130 years in business, Channellock knows a thing or two about staying competitive. Bill and Jon DeArment talk about what it takes.

The J.M. Smucker Co. is marshaling its institutional strengths to better understand just what people want from its family of brands and how to get it to them faster.